Last updated: 24 June 2026
Viatlas Experiences (“Viatlas”, “we”, “our”, or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit viatlasexperiences.com or make a booking with us.
1. Who we are
Viatlas Experiences is a travel marketplace headquartered in Marrakech, Morocco, offering curated tours, desert excursions, cultural activities, and bespoke travel experiences across Morocco.
Contact: hello@viatlasexperiences.com | viatlasexperiences.com
2. Information we collect
Information you provide directly:
• Full name and email address
• Phone number
• Travel dates and experience preferences
• Any special requests or accessibility needs
• Payment information (processed securely via our payment provider — see Section 5)
Information collected automatically:
• Browser type, device, and IP address
• Pages visited and time spent on our site
• Cookies and analytics data (see Section 7)
3. How we use your information
• To respond to your enquiries and process bookings
• To send booking confirmations and pre-experience communications
• To personalise and improve your Viatlas experience
• To comply with our legal obligations under Moroccan law
• To send you relevant offers and updates (with your consent — you may opt out at any time)
4. legal basis for processing
We process your personal data on the following grounds: (a) to perform a contract with you (your booking); (b) to comply with legal obligations; and (c) based on your consent, where you have given it.
5. Payment data
Viatlas does not store payment card details on its servers. All payment transactions are handled by our certified payment provider. Details of the payment processor will be displayed at checkout.
6. data sharing
We do not sell your personal data. We may share your information with:
• Regulatory or legal authorities, where required by Moroccan law
• Local experience operators and guides necessary to fulfil your booking
• Our payment processing provider
• Analytics tools used to improve our website (e.g. Google Analytics)
7. cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though some features of the site may not function correctly as a result.
8. data rentention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for five years.
9. your rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@viatlasexperiences.com. We will respond within 30 days.
10. changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available at viatlasexperiences.com/privacy-policy. Continued use of our website constitutes acceptance of the updated policy.